ABE Equipment is currently hiring for the following positions:

Customer Service Field Technician

Number of Open Positions: 1

ABE Equipment is looking for a motivated, self-starting, team-oriented Customer Service Field Technician. We are a world leader in providing top-notch beverage production and packaging equipment around the globe. We pride ourselves on having the best customer service in the industry and maintaining the solid reputation we have built over the years. If you are looking for a fast-paced, ever-challenging career, then we may have the opportunity for you. This position requires a high mechanic aptitude and strong communication skills.

To learn more about us check out this video:

Required Knowledge, Skills, and Abilities

  • Authorized to work in the United States without Company sponsorship.
  • Basic to moderate computer literacy/competency. Ability to learn/work within computerized tracking/business systems for the purpose of reviewing inventory levels, ordering parts, review machine component listing, etc.
  • Conceptual and logical thinking organized and having the ability to multi-task and prioritize tasks and workload.
  • This Field Service Technician role requires the ability to work extended hours and travel a great deal. The Field Service Technician may be needed to travel with little notice to customer locations most anywhere in the US. As the skill set of this service technician matures, they may also be asked to travel internationally.
  • Strong oral and written communication skills. Developed interpersonal and negotiations skill set. Composed and able to listen and professionally respond to customer concerns.
  • Strong technical skills set and ability to problem solve mechanical, electrical, and electronic systems.

Preferred Knowledge, Skills, and Abilities:

  • Post high school technical schooling/accreditation. Associates or bachelor’s degree in engineering or technical field.
  • Experience as a customer service or field service representative, serving in a problem solving and or technical role.
  • Experience with Continuous Improvement, Lean Manufacturing methodologies, KanBan, 5-S, Process Flow/Value Stream Mapping.

Essential Functions of Job Under the Direction of Leadership:

  • Serve as point person with customers, addressing concerns and needs.
  • Provide real-time technical support including mechanical, electrical, and programing. Problem solving customer issues and bring to resolution, while maintaining financial and resource balance for the Company.
  • Assist with the returns of parts from customers that may or may not be defective and research why the part was returned.
  • Serve as liaison with vendors and suppliers, communicating issues and concerns, dates & deadlines, etc.
  • Assist with communication, coordination, and shipment of needed parts to customers.
  • Train and educate customer in the use/application of Norland products.
  • Capture customer concerns in Quality Assurance NCP/CAPA database.
  • Uses current and any new CRM/ERP/Inventory software to document communications, parts sales, incidents, etc. of customers.
  • When serving in the capacity of a field tech, complete the Installation parts list to ensure arrival with needed support equipment and tools. Serve as company liaison and complete related reports.
  • Assist with writing troubleshooting and maintenance bulletins for Norland equipment manuals as time permits.
  • Works to ensure adherence to standard operating procedures and ensuring product quality outcomes.
  • Actively supports and enforces plant safety processes and practices.
  • Supports Continuous Improvement initiatives.
  • Contributes to the success of the business and team by accomplishing individual accountabilities and needed results
  • Other duties as assigned.
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Assembly Technician

Number of Open Positions: 1

ABE Equipment, a manufacturer of top-quality beverage and brewing equipment, are working to fill an Assembly Technician position. ABE is located in Lincoln, NE. ABE is fast-paced, team-oriented, results driven business where everyone wants the best for each other and the company.

To learn more about us check out this video:

Required Knowledge, Skills and Abilities to be Considered Qualified for the Position:

  • Although primarily a week-day, day-shift position, individual must have the ability to work extended hours, overtime as needed.
  • Ability to take and follow direction.
  • Able to read a tape measure to the 1/16″.
  • Ability to comprehend electrical prints and diagrams.
  • Ability to identify commonly used fasteners and tools.
  • Basic to moderate knowledge of the flow of electricity.
  • Basic to moderate level of mechanical ability and hand-eye coordination.
  • Possess the ability to learn how to read build prints and efficiently translate such prints.
  • Ability to frequently lift up to 30 pounds unassisted, stand for long periods of time, reach, stoop, twist, turn, kneel, bend, and climb ladders and step stools.

Preferred Knowledge, Skills, and Abilities:

  • Proven work history as a fabricator or machine builder.
  • Moderate to high level of mechanical, electrical, and fabricating aptitude.
  • Background in some manner of mechanical, electrical, fabrication or industrial maintenance skilled trades.

Essential Functions of Job Under The Direction of Production Leadership:

  • Read and comprehend dimensional build prints.
  • Safely assemble equipment following the SOP/print, or given directions, while reaching the metric goal and quality standards.
  • Work with your assigned build team to achieve area goals.
  • Submits ECRs, BOM change requests, and daily metric sheets.
  • Maintains communication with leaders to address safety concerns, problems with the build, or inventory/BOM inaccuracies.
  • Following safe practices, physically moves and or positions equipment within build area.
  • Maintains a cleanliness score of a minimum of 3 consistently.
  • Assists with regular end-of-day routine.
  • Follow ABE’s safety protocols. Including but not limited to: HazCom/SDS maintenance, Forklift/Boom safety, and General Housekeeping.
  • Any other tasks as required to fulfill ABE’s Core Values.
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